Frequently asked questions.
Can't find what you're looking for? Send us an enquiry and Stacey will get back to you.
How do you screen your nannies?
Every candidate completes an in-depth personality interview with real-life scenario-based questions, led by Stacey, a Registered Nurse and Midwife. We verify ID, a National Police Certificate issued in the last 12 months, two references, current First Aid and CPR, and their Blue Card directly with the government. Every nanny also completes Kidsafe injury-prevention training before placement.
How long does it take to find a nanny?
Most searches take two to six weeks. You'll receive weekly progress updates while we search.
What does it cost?
A non-refundable $500 recruitment fee starts your search. The remaining placement fee is paid only when you decide to go ahead with a nanny. We'll walk you through pricing in your discovery call.
Why do you ask families for a police certificate?
Safety goes both ways. Asking parents or guardians for a National Police Certificate before a placement protects our nannies and keeps the same high standard for everyone in the home.
What is Dearest Beginnings?
Our newborn support service. Nannies with a midwifery or nursing background support you at home, overnight or short term, with feeding routines, settling and time to rest. They work in a nanny capacity and don't provide medical care.
What happens if our nanny is sick or away?
Care Members receive backup nanny support on a best-endeavours basis, plus direct support from Stacey.
What is our Care Membership?
Our optional Care Membership means you get ongoing founder support, a discount on future nanny placements, and compliance document tracking for your nanny. We keep track of their CPR, First Aid and Blue Card expiry dates and send you renewal reminders.
How do I pay my nanny?
We partner with Pay The Nanny, who handle payroll processing for you, and they waive their set-up fee for families who come through us. We recommend employing your nanny through Pay The Nanny.
Nannies are paid under the Miscellaneous Award. Nannies who work more than 30 hours a week must also be paid superannuation.
What are the hours for a full-time or part-time nanny?
A full-time nanny works more than 30 hours a week. A part-time nanny works under 30 hours a week.